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Hospital wins award for Five Star Service

The awards keep coming for McDuffie Regional Medical Center.

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The hospital was recently named a National Award winner in healthcare service quality for Five Star Service 2004 by Avatar International Inc., a leader in healthcare research and consulting. The award is based on the results of the hospital's 2004 patient surveys.

"Just last week we were notified of our winning the 2004 Exceeding Patient Expectations and now receiving the Five-Star Award for Ambulatory Surgery is a superior award for a great staff in Surgical Services," said Doug Keir, MRMC CEO. "Our hospital is truly a gem and we thank our patients for their confidence in us and sending in their surveys."

In making the announcement, Dr. Michael Everett, Avatar Founder and CEO said, "With the presentation of this award, the ultimate winner is the patient. Patients' are demanding higher and higher standards of care as measured in their expectations of service quality. These expectations help to drive improvement in healthcare. Patient surveys provide valuable feedback to help hospitals continuously improve service quality. We at Avatar feel very fortunate to help hospitals make such a difference to each and every patient."

Roxanne Whitaker, Director of Surgical Services at MRMC, called the award a "great accolade."

"This is the second year in a row we have received this honor," she said. "The surgical associates are an awesome group of people dedicated to their patients as well as this hospital. I thank our patients who have bestowed on us this tremendous honor, and I also thank the surgical associates for their teamwork and love for the patients and this facility."



Web posted on Thursday, June 16, 2005











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