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Customer service improvement is goal of Oct. 26 Pickle program

Local business representatives can learn how to leave no customer with a bad taste in their mouth in an upcoming workshop sponsored by the Thomson McDuffie Chamber of Commerce in conjunction with the Georgia Department of Labor.

Give 'em the pickle is a customer service training video by Bob Ferrell. Born in New York during the depression, Mr. Ferrell later worked his way out of the back stock rooms of a food supplier to owning a successful chain of ice cream shops. After selling his store chain, Mr. Ferrell became a motivational author and speaker, delivering his pickle philosophy that is based on a letter he once received from a disappointed customer.

"It's just giving that little extra special something to the customer," said Chamber Director Carolyn Gilbert. "Anybody that deals with the public and the customer in their business needs it."

A representative with the state DOL will serve as the instructor of the workshop. Attendees can pick a peck of information on service, attitude, consistency and teamwork to improve their level of customer service. And creating loyal customers adds spice to a business' bottom line.

"It is so entertaining, and at the same time, so relevant regardless of the type of customer service your employees provide," an online reviewer from Pennsylvania said. "It provides just the right dose of humor and seriousness that this topic requires."

The workshop is open to the public, and is a part of the Chamber's entrepreneur ready program. The workshop is free, but Mrs. Gilbert said they would like for people to register through the Chamber by Oct. 24 so they will know how many to prepare for.

The workshop is from 9 a.m. until noon, Friday, Oct. 26 at the Depot. Coffee and donuts will be provided. For more information, or to register, call the Chamber at 706-597-1000.

Web posted on Thursday, October 04, 2007

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